FAQ

Unfortunately, no, we don’t sell directly to customers, but we are working on this. However, we have a capillary network of distributors in all Europe, so you can buy our products in the best pet shops.

Find the nearest one on our website, at this link.

If you can’t find a product on your trusted pet shop, you can write to us at the following email address customercare@drnsrl.it or through the request form on our website.

We’ll ask our agent for your area to contact you as soon as possible

Our recipes are all made with natural ingredients.

So, our foods may sometime look a little different, but these changes are due to the product’s naturalness and don’t compromise the product’s quality and effectiveness.

Our products are not drugs, so they can be bought and taken without asking Veterinary surgeon’s opinion, but respecting instructions written on the package.

However, in case of need or doubt, it is a good practice to ask your Veterinary Surgeon’s opinion or write to us through a request form on our website or at the email customercare@drnsrl.it

Of course.

We and our technical staff are always available for any doubts or request at the email customercare@drnsrl.it or through a request form on our website.

We’ll take on your request and give you an answer as soon as possible.